Privacy Policy
This Privacy Policy explains how Cosmima Collective Ltd (‘we’, ‘us’, or ‘our’) collects, uses, and protects your personal information when you interact with our luxury jewellery exhibition and e-commerce platform.
Information We Collect
We collect personal data to provide a seamless experience, whether you are browsing our editorial content on casino floor fashion, booking an appointment for our London exhibition, or purchasing high-roller diamond pieces. This information is gathered through your direct interactions with our site and services.
Personal Identifiers
When you create an account, make an enquiry, or book a private viewing, we collect basic identifiers such as your full name, email address, phone number, and postal address. This allows us to personalise your experience with Cosmima Collective.
Transaction & Financial Data
For purchases, we process necessary financial information to complete your order. This includes payment card details, billing address, and transaction history. Note that full payment card data is handled directly by our secure third-party processors and not stored on our servers.
Communications & Preferences
We retain records of your communications with us, including queries about our luxury casino jewellery collections. We also note your marketing preferences to ensure we respect your choices regarding promotional updates.
How We Use Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality, remember your preferences, and support our marketing efforts for exclusive collections.
Essential Site Cookies
These are necessary for core site operations. Session cookies enable your shopping basket to function while you browse our luxury casino jewellery, and persistent cookies may keep you logged in during your visit.
Analytics & Performance Cookies
These cookies help us understand how visitors interact with our site, such as which pages featuring casino floor fashion are most popular, allowing us to optimise performance and content.
Advertising & Retargeting
We may use advertising cookies to deliver relevant promotional content about our jewellery exhibition in London or new high-roller diamond pieces on other websites you visit, based on your browsing activity on our site.
Analytics and Site Performance
We analyse site usage to improve our services and tailor our editorial and product offerings to your interests.
Purpose of Data Analysis
We use tools like Google Analytics 4 to understand visitor behaviour, such as engagement with content on casino floor fashion or interest in specific jewellery lines, helping us enhance the user experience.
Anonymised Reporting
Where possible, data is aggregated and anonymised for reporting purposes, so it cannot be used to identify individual visitors to our site.
Improving Our Services
The insights gained from analytics directly inform how we develop our website, plan future exhibitions, and curate our luxury collections to better serve our clientele.
Third-Party Services and Data Sharing
To operate effectively, we share necessary data with a select group of trusted partners, all of whom are required to protect your information in line with UK data protection standards.
Payment Processors
For secure payment handling, we use established services like Stripe or PayPal. These partners process your transaction data independently, and we do not store full financial details.
Delivery & Fulfilment Partners
To deliver your purchases, we share your name and address with logistics partners. For UK deliveries, this typically includes Royal Mail and other courier services.
Marketing & Communication Tools
We may use email marketing platforms to send you promotional communications about new collections or events, based on the preferences you have provided to us.
Your Data Rights Under UK GDPR
Under the United Kingdom General Data Protection Regulation (UK GDPR), you have specific rights regarding your personal data. As a UK-based entity, Cosmima Collective Ltd respects these rights in full.
Right of Access & Portability
You have the right to request a copy of the personal data we hold about you and, where applicable, to receive it in a portable format.
Right to Rectification & Erasure
You may request corrections to any inaccurate data we hold. You also have the ‘right to be forgotten’, meaning you can ask for your data to be deleted, subject to certain legal obligations.
Right to Object & Restrict Processing
You can object to the processing of your data for direct marketing purposes, such as promotional emails about our jewellery exhibitions, or request a restriction on processing in certain circumstances.
Data Retention and Security
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements.
Retention Periods
For example, order information is kept for a period to handle warranties and service queries. We regularly review our retention periods to ensure data is not kept longer than needed.
Security Measures
We implement robust technical and organisational measures to protect your data. This includes encryption for sensitive transactions and the use of secure servers to prevent unauthorised access.
Data Breach Procedures
In the unlikely event of a data breach, we have procedures in place to assess and contain the incident promptly, and to notify affected individuals and the relevant authorities where legally required.
Contacting Us and the ICO
We are committed to handling your data concerns transparently and efficiently.
Data Controller Contact
For any questions or to exercise your data rights, please contact our Data Controller at [email protected]. We aim to respond to all privacy requests promptly.
Supervisory Authority
If you are unsatisfied with our response, you have the right to lodge a complaint with the UK’s independent supervisory authority, the Information Commissioner’s Office (ICO).
As a trusted UK independent jewellery seller, Cosmima Collective Ltd is dedicated to transparency and the rigorous protection of our clients’ privacy. We continuously review our practices to ensure they meet the highest standards of data security and compliance under UK jurisdiction.